Payment & Refund Policy
Last updated September 2026
XPay is ScaleFlow’s official online payment method and payment gateway. Manual wallet payment is available only when shown on an official ScaleFlow order.
Before you pay
Do not pay before the official order number, amount, identified service or product, and payment method appear.
ScaleFlow works with businesses on custom automation services and, sometimes, digital products. The terms shown at checkout and in your signed order tell you what applies to your purchase.
Current status
Prices shown are starting or operational prices. Complex orders may require a separate quote. ScaleFlow will not request money without a clear official order number, exact amount, identified service or product, and payment method. A message or screenshot outside the official order interface is not an approved payment request. Do not pay before these details appear in the official order.
Payment and methods
XPay is ScaleFlow’s official online payment method and payment gateway. Manual wallet payment is an exception available only when it appears on an official ScaleFlow order. A payment is confirmed only after XPay confirms the transaction and its amount, currency, and session or order reference match the official order. Each payment is linked to an order number and status; proof of payment may be requested for a manual wallet review.
Expected refunds
Before service begins, cancellation can be requested based on the order status. After digital delivery or custom processing begins, a full refund may not be available except for a verified platform defect or a verified failure by ScaleFlow, unless the offer terms or mandatory law require it. If an XPay refund is approved, it is sent to the original payment method. Processing time depends on XPay and the bank or card network, so ScaleFlow cannot promise an exact arrival time. Duplicate or incorrect payments are reviewed manually.
Custom B2B agency services
For a custom B2B agency engagement, the final price, scope, and payment schedule are set out in the written ScaleFlow proposal or contract. Cancellation and refund eligibility are also set there, and the signed proposal or contract controls the exact terms. We consider completed or accepted work, agreed milestones, and approved non-recoverable third-party costs.
Subscriptions and digital info products
Some ScaleFlow products may renew as subscriptions. At checkout or in the order terms, we will show the price, billing interval, renewal, cancellation, access, and offer-specific refund terms. Cancelling stops future renewals according to those product terms. Refund eligibility depends on delivery, access, the subscription period, and the product terms.
Financial support
For financial support, email [email protected] with your order number, transaction reference, product or service, and reason. Please use this support route rather than public chats. ScaleFlow will review the details and communicate the outcome.
Mandatory legal rights
Nothing on this page limits or removes any mandatory legal rights. Where the law gives you a right that cannot be excluded, that right still applies.
Questions about payment or a refund? Email [email protected].